Privacy Policy

1. Introduction

At ATW (Aroma The World), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully.

2. Information We Collect

We collect information that you provide directly to us:

3. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders
• Providing personalized wellness recommendations
• Managing your account and membership
• Communicating with you about orders, services, and updates
• Processing payments and preventing fraud
• Improving our products and services
• Sending marketing communications (with your consent)
• Complying with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (payment processing, shipping, email services)
• Business Partners: With your consent, for joint marketing or promotional purposes
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure payment processing through certified providers
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service
• Object: Object to certain processing activities

To exercise these rights, please contact us at healing@atw.sg

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze site traffic and usage patterns
• Personalize content and recommendations
• Improve site performance

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

8. Wellness Assessment Data

Responses to our wellness assessment are used to generate personalized recommendations. This data is:

• Stored securely and encrypted
• Used only for providing personalized services
• Not shared with third parties without your consent
• Anonymous when used for research or improvement purposes

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

After this period, we will securely delete or anonymize your information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

15. Singapore Personal Data Protection Act (PDPA)

ATW complies with Singapore's Personal Data Protection Act 2012 (PDPA). We are committed to protecting your personal data and respecting your privacy rights under the PDPA.