Help Center

Frequently Asked Questions

Everything you need to know about ATW aromatherapy, products, services, and membership.

About ATW

What is ATW Aroma The World?

ATW Aroma The World is Singapore's first AI-powered TCM aromatherapy platform. We combine Traditional Chinese Medicine formulation principles with modern neuroscience and AI to create personalized essential oil protocols for stress relief, better sleep, emotional balance, and overall wellbeing.

How is ATW different from other aromatherapy brands?

Three key differences: (1) AI-powered personalization — we don't sell generic blends, every recommendation is based on your specific emotional pattern. (2) TCM science foundation — our formulations are grounded in 5,000 years of Chinese medicine wisdom, cross-validated with modern neuroscience. (3) Therapeutic-grade quality — all oils are alcohol-free, chemical-free, and master-formulated by certified TCM-trained aromatherapists.

Are ATW essential oils safe?

Yes. ATW essential oils are 100% natural, therapeutic-grade, alcohol-free, and chemical-free. They are formulated by certified aromatherapists and comply with Singapore safety standards. As with all essential oils, we recommend a patch test for sensitive skin and dilution with a carrier oil for topical use.

Products & Orders

What products does ATW offer?

ATW offers: essential oil sets (including our signature 7 Chakra Set, Sleep & Calm, Stress Relief, Focus & Energy collections), smart ultrasonic diffusers, rollerball blends, and bespoke custom formulations. All products are available online with Singapore delivery.

How do I order ATW products?

You can order directly from our website (atw.sg) via secure online checkout. We accept credit cards, PayNow (Singapore instant payment), and Stripe. Delivery is available across Singapore, typically within 3-5 business days.

What is your return policy?

We accept returns within 14 days of delivery for unopened, unused products in original packaging. For issues with product quality, please contact us via WhatsApp (+65 9355 7508) within 7 days of receipt.

Do you ship internationally?

Currently, ATW primarily serves Singapore. For international inquiries, please contact us via WhatsApp or email at hello@atw.sg and we'll work with you on a solution.

Assessment & Personalization

How does the ATW wellness assessment work?

Our 3-minute AI-powered assessment asks about your current emotional state, stress levels, sleep quality, energy patterns, and wellness goals. The AI analyzes your responses against TCM pattern recognition models and neuroscience research to generate a personalized essential oil protocol — completely free.

Is the assessment really free?

Yes, completely free. No purchase required. You'll receive your personalized aromatherapy protocol instantly, plus earn 50 welcome ATW points for completing it (redeemable on purchases).

How accurate is the AI recommendation?

Our AI recommendation engine is built on a combination of TCM pattern recognition, neuroscience research, and continuously refined by real outcome data. For maximum precision, we recommend the Bespoke Aromatherapy Consultation — a one-on-one session with our certified aromatherapist.

Services

What is the Energy Reset session?

The Energy Reset is ATW's signature service — a personalized, therapist-guided aromatherapy session designed to break through energetic blocks, release stress patterns, and restore emotional equilibrium. Priced from SGD 88/session.

What is Bespoke Aromatherapy?

Bespoke Aromatherapy is a premium one-on-one consultation with our certified TCM aromatherapist. We analyze your unique energetic constitution and create a completely custom essential oil blend formulated exclusively for your wellness needs. Price available on inquiry.

Do you offer corporate/office aromatherapy services?

Yes. ATW offers professional office aromatherapy services — from diffuser setup and custom workplace blends to team wellness programs. Contact us at hello@atw.sg or WhatsApp +65 9355 7508 for corporate pricing.

What is the Healing Dinner / Hi-Tea?

ATW's Healing Dinner and Hi-Tea are immersive wellness experiences combining aromatherapy, TCM principles, and mindful dining. These events are held periodically in Singapore. Sign up for our membership to receive early access and invitations.

Membership

What is the ATW Members Club?

The ATW Members Club is our loyalty and community program. Members earn ATW Points on every purchase, receive exclusive discounts, early access to new collections, invitations to Healing Dinners and Hi-Teas, and priority booking for Energy Reset sessions.

How do I earn ATW Points?

Earn 1 point per SGD 1 spent, 50 bonus points for completing your first wellness assessment, bonus points for referrals, and exclusive point multipliers during member events. Points are redeemable for discounts on future purchases.

Is there a referral program?

Yes. Every ATW member receives a unique referral code. When you refer a friend who makes a purchase, both you and your friend receive ATW Points as a thank-you reward.

Still have questions?

Our team responds within 2 hours during business hours (9am–9pm SGT).