Frequently Asked Questions
Everything you need to know about ATW aromatherapy, botanical support, services, and Journey.
About ATW
What is ATW Aroma The World?▾
ATW Aroma The World is an AI Wellness Operating System powered by botanical intelligence, human formulation expertise, and personalized daily rituals.
How is ATW different from other aromatherapy brands?▾
Three key differences: (1) context-aware guidance through Chat and Aroma Portrait, (2) botanical intelligence shaped by experienced formulation teams, and (3) a connected path from conversation to formula, ritual, and ATW Space.
Are ATW essential oils safe?▾
Product guidance depends on the formula and intended use. Follow the label and professional guidance, patch test when appropriate, and dilute for topical use where required. ATW guidance is for wellness support and does not replace medical advice.
Botanical Support & Orders
What botanical support does ATW offer?▾
ATW offers master formulas, personal blends, ATW Space support, and bespoke custom formulations. These are connected to the user Journey rather than presented as a generic product catalogue.
How do I continue into a formula or ATW Space?▾
Start from Chat or Journey. When a formula, master blend, or ATW Space support fits your current path, the site will guide you to the right next step and available fulfillment options.
What is your return policy?▾
We accept returns within 14 days of delivery for unopened, unused products in original packaging. For issues with product quality, start with Ask ATW or email hello@atw.sg within 7 days of receipt.
Do you ship internationally?▾
Start with Ask ATW or email hello@atw.sg. ATW is built as one global platform standard, and the team will guide you through the available support path for your location.
Assessment & Personalization
How does the ATW wellness assessment work?▾
The reflection flow asks about your current context, desired direction, daily rhythm, and wellness goals. It helps create a starting point for an Aroma Portrait and a practical botanical ritual, without diagnosing a condition.
Is the assessment really free?▾
The initial reflection and ATW ID are free. You can preview your direction and continue into the paid botanical paths when you are ready.
How accurate is the AI recommendation?▾
The platform reflects the information you choose to share and makes its next-step logic visible. It is a wellness guide, not a diagnostic system. Personal Formula work is governed by the applicable professional review workflow.
Formulas & ATW Space
What is an ATW Master Formula?▾
An ATW Master Formula is an expert-developed botanical formula for a defined daily direction. Balance includes one approved 10ml Master Formula allocation each month.
What is the Signature Personal Formula pathway?▾
Signature separates Formula Development, professional review, refill, and version history. The platform will not describe an AI-generated blend as professionally approved until the required workflow is complete.
What is ATW Space?▾
ATW Space is the physical execution interface of the ATW Botanical Intelligence Platform. It brings an approved botanical direction into a room through a noise-reducing, waterless two-fluid atomization experience.
Is ATW Space included with Membership?▾
No. Hardware is purchased directly and belongs to the customer. Awareness, Balance, and Signature members receive 10%, 20%, and 30% hardware discounts respectively.
Membership
What are the ATW membership tiers?▾
ATW ID is free. Awareness is SGD58 monthly, Balance is SGD128 monthly, and Signature is SGD288 monthly. Each paid tier has a defined monthly botanical allocation and platform access.
What does Awareness include?▾
Awareness includes a 5ml Starter Formula, a 30ml Botanical Room Spray, a Portrait-guided recommendation, a 7-Day Starter Ritual, and a 10% hardware discount.
What is the difference between Balance and Signature?▾
Balance is the Daily Botanical System with a monthly ATW Master Formula and 50ml Room Spray. Signature adds the Personal Formula pathway, professional governance, version history, and a 100ml Room Spray.
Still have questions?
Our team responds within 2 hours during business hours (9am–9pm SGT).